Job Description

We are currently seeking a Senior Digital  Solution Consultant (SC) to join the rapidly growing Presales Digital team. As an SC, you will provide expert level technical and business solution consultancy during the presales process in support of the direct sales force and partners, principally through proposal production, ServiceNow product demonstrations and the scoping and delivery of Business Value Assessments. Conveying the value of ServiceNow solutions to customers and prospects is what the Solution Consulting organisation is focused on.

Job Responsibilities

• Assist Digital Sales teams in the qualification of customer needs through discovery;
• Participation across the sales lifecycle on acquiring new customers;
• Provide mentoring and training to peers, colleagues and partners;
• Demonstrations of the product, both standard and tailored to prospects and existing customers
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s);
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects;
• Responding to Request for Information/Proposal documents;
• Staying current on product developments/releases to a level required for demo and POC/POV;
• Supporting Marketing events – user conferences, trade shows, webinars etc.;
• Staying current on competitive analyses and understanding differentiators between the company and its competitors;
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.;
• In conjunction with Sales and Professional Services, conduct transition briefing – communicate commitments and expectations in preparation for deployment;
• Act as the ServiceNow subject matter expert at Executive briefings / marketing events;

Qualifications

In order to be successful in this role, we need someone who has:

• 3+ years of experience in a pre-sales role in a SaaS, or PaaS environment
• Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue;
• Being proactive without being told what to do;
• Proven ability to live up to commitments while maintaining integrity and focus on details;
• Demonstrated ability to learn new technology;
• Background in ITIL, Service Management, Asset Management, IT Management and Security Operations would be advantageous