Deadline: 31 Oct, 2024

Shopee

Deskripsi Pekerjaan:

Handle customer inquiries from sellers and buyers through calls, social media, or email
Manage and resolve customer-related issues and escalations
Be the voice of customers to provide feedback to the company
Analyze customer experience reports and insights and come up with improvement suggestions and initiatives

Persyaratan:

Minimum diploma or bachelor’s degree from any major
At least 1-year experience in Customer Service, fresh graduates are also welcome to apply
Strong communication skills & customer-oriented, a team player, have a positive attitude, and an eagerness to learn
Have good logical thinking and problem-solving skills
Self-driven and motivated
Willing to work in shifts and has a big interest in working in an e-commerce company
Placement is in Yogyakarta for 3-6 months contract based