This TAM earns each customer’s respect and trust through knowledge and understanding of service delivery. Able to communicate clearly and effectively to both technical and business audiences.

Responsabilities:

Delivering bike share systems:

• Manage the delivery and commissioning of new bike share systems, as well as expansions of existing systems.  You will need to engage with and drive initiatives across Sales, Product Management, Hardware and Software Engineering, Supply Chain, Marketing, and other areas of PBSC
• Regularly engage with the customer to ensure fluid communication and collaboration on the delivery of their bikes share system, and onboard them into the PBSC family
• Measure project progress, communicate clear updates and anticipate risks and resource requirements

Ensuring the customer can successfully operate their system:

• Be the main point of contact for your customers and mobilize the organization to “super serve” them
• Ensure a high level of agility and responsiveness by being proactive in addressing and resolving problems
• Master all the products and services of the organization, so that your customers have access to the solutions and advice that best meet their needs, while respecting PBSC’s product and service offering
• Help customers define their requirements, keep track of their orders, and maintain and/or grow their systems
• Deliver customer feedback to relevant teams to improve the customer journey and improve our products and services

Experience:

• Fluent in English and French.  Proficiency in other languages is an asset
• Bachelor’s degree in Project Management, Engineering, Computer Science, or Business Administration
• At least three (3) years engaging and collaborating with customers in a B2B or B2G environment
• Experience leading cross-functional teams to deliver complex projects, ideally involving hardware and/or software systems
• Ability to communicate at all levels of the organization, from Engineer to C-Level
• Excellent organization, planning skills, and attention to detail
• Willingness to learn PBSC’s product and service offering in depth
• Available and able to travel internationally for stays of 2 to 4 weeks 4 to 6 times a year

Benefits:

• Comprehensive health, dental, and vision insurance plans, including family coverage
• Life insurance and disability benefits
• Mental health support programs
• Healthcare Spending Account (HSA)
• Fertility and family-building support
• Complimentary lunch, snacks, beverages, coffee, and tea in our offices
• Additional holidays (13 in 2024, 5 more than the legal requirement)
• 15 days of paid time off, with an extra day for each year of service, up to a maximum of 25 days
• 4 floating holidays per year
• 10 paid sick days annually
• Occasional company-wide recharge days (5 in 2024)
• Up to 18 weeks of fully paid parental leave, subject to certain conditions, for biological, adoptive, and foster parents